Our policy : We do not accept returns or exchanges, as the guidance and assistance you need is offered to you well before purchase and every product is quality checked before it is dispatched. The only exception is in the case of an incorrect item being sent to you.

Incorrect item dispatched : If you receive an incorrect item, the product must be returned in its original, unused condition, with the original bill and tags intact. It must be sent to us through a standard courier service; the customer is liable for the product until it reaches us.

Return window : Please write to us at orders@muhurth.in or WhatsApp us at +91 74777 77351 within 24 hours of receiving your shipment if you have received an incorrect item. Requests raised after this window will not be eligible.

Processing : Once we receive and verify the returned item, we will process the correct product and dispatch it to you within 7 working days.

Mailing address : MUHURTH | Dayal Silk Traditions | KKEV, #152/481, Sathyamoorthy Road, Arani, Tamil Nadu - 632301, India

Colour representation : Colours may appear to vary slightly due to the brightness, resolution and colour settings of individual devices. Daylight images are available on request before purchase. Exchanges will not be accepted on the grounds of colour perception.

Blouse length : Attached or running blouse lengths may vary slightly due to differences in woven warp lengths. For any assistance in understanding the product, reach out to our client relationship agent on WhatsApp.

Finishing services : If you have opted for fall or other finishing services on your saree, returns and exchanges are not permitted on that item.

Caring for your saree : A Kanjivaram is made to last generations and a little care along the way keeps it at its best. Whenever you would like your saree refreshed, be it an expert stain treatment, a careful iron and fold, or a full restoration, we offer these as dedicated services, with charges applicable following an in-person assessment. Visit our Services page to know more.

Right to refuse : We reserve the right to refuse a return or exchange request that we find invalid and will share our reasoning with you in such cases.

Cancellations : Orders begin processing as soon as payment is received, so cancellations are discouraged. To discuss cancelling an order, write to us at orders@muhurth.in before it has been dispatched. Approved cancellations will be issued as credit, valid for a future purchase.

Custom and made-to-order products : Custom or made-to-order pieces are created specifically for you and cannot be cancelled, returned or exchanged once the order is placed. As these are handwoven, the timeline to complete and ship such pieces may vary depending on the work involved; we will keep you informed throughout.

Contact us : For any questions about this policy, write to us at orders@muhurth.in or WhatsApp us at +91 74777 77351.